As Decathlon evaluated its needs for risk management software technology, it became apparent that workflow automation would be an essential element of the company’s move toward enhancing the efficiency of its risk management program.
As Decathlon expanded its operations into additional countries, the company realized that it would also be dealing with more insurers and brokers; managing more claims; and consolidating more information from disparate IT networks. With more than 100 companies in 30 countries, Decathlon ships some 500 million products to stores every year from warehouses around the globe. Decathlon identified the need for a tool to enhance the autonomy and access to information of the many different players in its increasingly complicated risk management network.
Decathlon turned to Ventiv to meet its growing risk management platform technology needs. We spoke with Christophe Molina, Decathlon’s group risk manager, about how RiskConsole has helped the company streamline its risk management operation. Molina is responsible for implementing risk management and insurance frameworks for the corporation.
“Decathlon is a network of autonomous companies, with decentralized information networks,” Molina explained. “It was, therefore, crucial to have systems that make it possible to collect, consolidate and disseminate all the information necessary for Decathlon’s insurance program. For instance, we needed a risk management information system capable of managing claims processes as well as delivering robust risk reporting, analysis and reporting.”
Switching to the automatic claim notification by the store immediately saved up to 250 work hours in the Insurance department. Also, extracting information directly from financial accounting has resulted in a gain of around 12 working days (corresponding to one day per month previously devoted to verifying financial information, manual data extraction and communications). This gain of time has been reallocated to higher values missions, such as claims statistics analysis.
Decathlon chose Ventiv to replace their existing system for several reasons, including its Internet accessibility, multi-language capability and intuitive ease of use, all of which promised to improve the flow of information throughout the company.
“Today, the Ventiv solution is at the heart of Decathalon risk management. Our focus is on continuous improvement, and it makes it possible for us to overhaul many of our processes for greater efficiency.”
