Be sure to check out the entire Experience Conference agenda by clicking here.
Led by Jeff Lewis, senior project manager with iVOS customer Ahold/MAC Risk Management
Jeff and I are confident that iVOS users from all industries and sectors will be interested in learning more about iVOS security. The presentation will focus on the security layer and provide examples of where, when and how iVOS security can be used for more than just the look and feel of the application. This lecture/discussion session will provide numerous examples that will help attendees gain new insights and take steps to apply new ideas.
Led by Karen Brainard, director of operations with iVOS customer Ahold/MAC Risk Management
Karen has been with Ahold for more than 28 years and has extensive claims management experience, with a focus on process improvement through workflow and technology.
Led by Wendy Higdon, system administrator with iVOS customer Delhaize America
Wendy Higdon of Delhaize America will lead this session on the advanced use of reserve worksheets. This session was given at both the 2012 and 2013 Experience Conferences and was very well received; Wendy and I are developing this session to be more advanced than in previous years, which we think will make it of interest even to iVOS users who attended previous sessions.
This lecture/discussion session will cover the added value that the Official Disability Guidelines (ODG) provides for workers’ compensation claim operations, specifically in the area of managing projected costs. Additional advanced reserve worksheet templates will be discussed. Among the benefits of using reserve worksheets in this way is that it allows iVOS users to write to all reserve categories with the save of the worksheet.
Wendy has been a member of the Delhaize organization for 20 years. In addition to her years of claims management experience, Wendy is the primary iVOS claims management software administrator for her organization, supporting claims staff and claims-entry users for the Delhaize Food Lion/Hannaford grocery store banners.
Led by Mark McCollum, claims manager with iVOS customer Delhaize America
Mark McCollum of Delhaize America will lead a session for iVOS clients on the use of Claim Mail and Guest Links. One attractive feature of the iVOS insurance claims software is the robust technology that allows clients to keep everything within a claim file. Using Claim Mail and Guest Links adds to the suite of functions that provide the ability to do that. Mark is a claims manager for Delhaize America and has many years of experience with claims management. He leads a team of adjusters and is knowledgeable about all functions of iVOS.
iVOS clients from all sectors of business will have interesting things to share and learn during this session. The opportunity for clients to see how another client uses iVOS is always welcome and always expands to a sharing of ideas opportunity.
Led by Susan Tuck, claims unit manager, and Patti Loos, claims operations manager, with iVOS customer Marriott International
For large organizations like Marriott, using business rules and workflow automation improves auditability, control, oversight and workload organization. Organizations with offices spread across a wide area, regardless of industry or sector, will find this session of interest.
Susan Tuck and Patti Loos of Marriott will discuss a variety of samples and showcase the flexibility of business rules, including using additional conditions and dynamic rules.