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According to Wallace, “We went back to our vice president of risk management to make our case for Ventiv Digital. We were getting busier and busier, and he understood that. He understood the importance of making more efficient use of our time, and how, in the long run, that would save money and help our department. We’re a nine-person department, with two of us primarily working on collecting insurance data and handling renewals. But Cox Enterprises is also in growth mode, and we needed more time to research the new businesses the company is bringing on board; a lot of them are different from what we’re already doing, so we need to investigate whether we need different insurance coverages for those companies, things like that. It was increasingly difficult to devote the time to data collection and submission that we had been doing.”
As is the case with many risk and insurance teams, bringing on additional staff to help with the increasing workload wasn’t likely. Wallace says, “Being a corporate cost center, we’re expected to keep cutting costs and save money. We realized that using Ventiv Digital would be so much more efficient than hiring more people to do the job that the two of us were doing. And it’s worked out that way: Having Ventiv Digital do a lot of our work and streamlining processes has given us back the time we need to focus on more of the strategic priorities for our team. The investment in Ventiv Digital has paid off just as we expected it to.”
As for deploying Ventiv Digital, Wallace gives glowing reviews. “The Ventiv team, led by Meghan Palmer, was great. We worked with them to set up our first Ventiv Digital experience. Being risk managers, we knew what we wanted to ask, but we’re sending it out to end users who are not risk managers or insurance people. So, as we were going through the process, we’d get feedback from users if things didn’t quite make sense to them. Meghan was just awesome. She got right back to us, changed the form, and made adjustments so it was easier for the end user, more logical for them. She was very responsive and right on top of it. Our hopes are, the simple forms we’ll do ourselves in the future, but it’s great knowing the Ventiv team is there for anything that’s a little more complicated.” 
