Streamlining Reports & Data Access
“We had also used various spreadsheets to track motor claim information. As a result, reporting was a nightmare,” said Johnston. “We had to gather and piece together data from various spreadsheets. It was time-consuming and not always accurate. Each time we created a report, the information we pulled together was open to interpretation, so we weren’t consistent in how reports were created.
“Ventiv's reporting capabilities are fabulous," Johnston continued. “We’ve created a more efficient and automated process. At the same time, the data is accurate and delivered much more quickly. For example, it used to take me three days to pull together a standard monthly report. Now, I can perform the same report in just a couple of hours.
“In addition, the system is connected to our fleet system and our employee database. As we add vehicles or new drivers, this information is automatically uploaded into Ventiv's solution so we have the most up-to-date data,” said Johnston. “Ventiv provides us with the flexibility to perform various types of reports, and to analyze information by various data elements, such as by branch or by state. That’s the beauty of the solution—it’s easy to get the information we need.
“The capability to quickly look up information is another benefit,” she continues. “If we want to know if truck A was involved in an accident three years ago, or if a manager wants to know how many accidents driver B was involved in, we can find that information in a matter of minutes.
“As a business, K&S is focused on safety. Ventiv has helped to identify problem areas,” Johnston said. “For example, I recently worked with the safety manager to quantify accidents and losses related to lane changes. Using this information, we initiated driver training to increase awareness about safely changing lanes to reduce potential accidents.”
Achieving Best-Possible Results
“At renewal time, we can now feel confident that the information we’re sharing with our broker is accurate,” stated Johnston. “Using this data, Aon helps us negotiate the most competitive coverage, while helping us to balance premium costs with our level of retained risk.”
Overall, K&S hasa the reputation of being a well-run firm with an excellent loss history across all its lines of coverage. This stellar performance speaks volumes about the company’s safety, risk management and loss prevention programs. In fact, K&S has done such a great job at managing its motor vehicle claims, that at its last motor insurance renewal, Aon was able to help negotiate a 13-percent reduction in its aggregate deductible, while keeping premiums the same.
“Our department has embraced Ventiv's software,” concluded Johnston. “We add quality data to the system, and as a result, the system has begun to work for us—providing our company and our Aon brokerage team with the information we need to achieve the best-possible results.”