<img src="https://ws.zoominfo.com/pixel/kZxG1sNctrruFoZSPoVD" width="1" height="1" style="display: none;">

Client Testimonials

See what our clients around the globe have to say about partnering with Ventiv.

Southwest Gas Corporation

"Venitv has eliminated the need for us to do custom reporting outside of the system. All reporting is easy and only requires selecting the correct reports. This has saved us about 20 hours a month."

Richard Crane
Sr. Business Analyst

County of Riverside

"Ventiv [Claims] is the best option in my opinion because it covers workers' compensation compliance in one system. [In] most other systems we have evaluated, you would have to also enlist a third party to comply with state and federal standards."

Monique Chaldu
Business Analyst

NC League of Municipalities

"Everything in one system to make the end user experience easy to navigate-no other software needed."

Cyndi Smith
Workers Compensation Claims Manager

Adventist Risk Management, Inc.

“The Ventiv team has been great to work with. We have gotten good support and can count on experienced professionalism tackling any issues that arise. The continued innovation of iVOS features has helped us simplify or fully automate repetitive tasks giving us quicker workflows while processing our claims.”

J-P Grant
Senior Project Manager | Information Technology Services

California Fair Services Authority

"The entire Ventiv Staff is friendly, knowledgeable, and always ready to help via phone, email, web ex. Our Customer Success Manager, Doug Hirts is the best! And Cindy Hall, Machella Graham, Josette Dala, Duane Jackson...just to name a few."

Mechell Parrish
Claims Examiner/System Administrator

Murray

“Ventiv’s service model is excellent. We rely on our Customer Success Manager, and our Specialty Services Group to guide us through any challenging situation that comes our way with regard to database configurations, and system inquiries. They are consistently available, knowledgeable, and responsive when needed. Our Sales Leader is no exception, when it comes to renewing service agreements, changing service terms, or education on new products. The relationships forged with our Ventiv partners is valued, and very important to keep our business moving forward! – Thank you.”

Jill Root
Assistant Vice President; Risk Management Solutions Manager of Claims and Risk Control Services

Louisiana Homebuilders

"The Ventiv Claims technical support team is very knowledgeable and helpful. They are nationwide and affiliated with many other companies, making new project implementations more efficient."

Tina Morris
Claims Director

Risk Administration Services, Inc.

“Ventiv’s support and services have grown significantly in the last 3 years. We can clearly feel that they deeply care about our business. They want to make us successful. We are seeing value in their new support structure. It’s easy, it’s accountable, and it is yielding results!”

Risk Administration Services, Inc.

Chirag Shukla
Chief Information and Technology Officer

 

"Ventiv is great for Risk Management. I love the reporting and the integration opportunities from Ventiv's custom forms. We were using a legacy system that required a lot of manual data entry from our adjusters. Still, Ventiv was able to build some custom forms for us that automatically populates system fields. We're averaging at least two hours less time spent per initial claim. It has changed the way we operate. We are much more efficient."

Richard C
Business Analyst

Great Prairie Risk

“iVOS is a robust, configurable RMIS system that has helped our growing company stand out to clients. It is a breeze to share reports, system access and claims processing. The Ventiv team is always quick and supportive to meet our needs on any scale. We've had a great experience and look forward to working with Ventiv for years to come.”

Katy Sellers
Director of Technical Services

Biogen

“Biogen’s experience with Ventiv has been great, their product has saved our Clinical Operations staff an enormous amount of time, particularly given the complexity and significant geographical reach of our clinical trial programs. The service has been excellent when we have needed it. They have an extremely responsive staff.”

Biogen

Pam Barry
Assistant Treasurer

Navistar

"Navistar has been a Ventiv client for the past 12 years. Their system has always been reliable and user friendly which is important to our day to day activities. Their client services are exceptional. They are extremely responsive to their client’s needs and concerns."

Navistar

Sheila Askew
Integrated Disability and Workers’ Compensation Manager

County of Los Angeles

“It is important to recognize and acknowledge the efforts of the Ventiv team. This includes the team that has been involved since day one and includes the newer team members who have been brought in during the last three years. I have routinely described to professional colleagues inside and outside the County that Ventiv has provided us with your “A team,” including long-time staff members. I appreciate the expertise and patience you all have brought to the table. The County is a very challenging environment, and you have stepped up to meet the challenge.” READ FULL CASE STUDY →

County of Los Angeles

Steven NyBlom
Manager & CEO, Los Angeles County Office of Risk Management Branch

Marriott

“Ventiv has consistently developed with us over the years as we've evolved from a claims perspective. We focus on being ready and able to fulfil Marriott's needs from a claims perspective. That's what we ask of our vendors and our partners, and Ventiv has delivered.” READ FULL CASE STUDY →

Marriott

Steve Perroots
Senior Director, Claims Services

Nestle

“The company has seen increases in efficiency, both in our markets and countries as well as at the head office. We felt that if we could get data directly from the insurer into our system, this was going to be a huge plus. One of the basics is getting the basics correct—the premium flows, premium tracking, claims and policy administration. For me, API meets those needs.” READ FULL CASE STUDY →

Nestle

Andrew Bradley
Head of Group Risk Services

State of Georgia

“We were looking for a web-based environment that met the State’s security standards and that would allow our remote workforce to access the system without the overhead of MS Terminal Server.” READ FULL CASE STUDY →

State of Georgia

Dan Ozment
IT Director of the Risk Management Services

IPEP

“The look and the feel of Ventiv Claims is more modern and current. It’s easier to navigate. It’s easier to get the information you need all in one place without having to switch over to separate reporting tools.” READ FULL CASE STUDY →

IPEP

Lisa Mohler
Vice President of Claims and Risk Management

Henkel

“We've moved from spreadsheet-based reports to presenting information and analysis that is generated straight from our Ventiv RMIS; as a result, we have made it easier for recipients to review the reports and have confidence in the accuracy of the data presented and take in the information presented.” READ FULL CASE STUDY →

Henkel

David I. Schwartzer
Risk Manager

Cox Enterprises

“Having Ventiv Digital do a lot of our work and streamlining processes has given us back the time we need to focus on more of the strategic priorities for our team. The investment in Ventiv Digital has paid off just as we expected it to.” READ FULL CASE STUDY →

Cox Enterprises

Courtenay Wallace
Senior Risk Manager, Insurance

Tribal First

“It’s all about the automation nowadays. It’s a big priority for us to get everything into notes or our calendars. Having business rules to manage all of those things has been extremely helpful.” READ FULL CASE STUDY →

Lindsay Chapin
Claims Administrator

California Fair Services Authority

"iVOS has helped streamline and automate different aspects of our claims handling process freeing us to focus our time and effort in managing the claims. Quality issues have significantly lessened and the Compliance team has been a tremendous key in helping us navigate the ever-changing regulatory environment of the workers' compensation world, especially when it comes to CMS!!"

Mechell Parrish
Claims Examiner/System Administrator

County of Los Angeles

“Ventiv’s modular enterprise system delivers on a long-standing goal for the County of Los Angeles of combining multiple independent data streams into one comprehensive system which allows us to view and react to risks globally.” READ FULL CASE STUDY →

County of Los Angeles

Steven T. Robles
Assistant Chief Executive Officer Overseeing Risk Management and Privacy

Zurich

“We believe API is the future for our large multinational companies and we want to make sure we continue to deliver and enhance this capability.” READ FULL CASE STUDY →

Zurich

Helene Westerlind
Global Head of International Programs

Stagecoach

“We produce a lot of reports - financial, actuarial, claims bandings and bus operator reports, this used to be a manual job that i can now do with one click of a button.” READ FULL CASE STUDY →

Stagecoach

Malcolm Marwick
Head of Claims

K&S Freighters

“Our department has embraced Ventiv, we add quality data to the system, and as a result, the system has begun to work for us - providing our company and our brokerage team with the information we need to achieve the best-possible results.” READ FULL CASE STUDY →

K&S Freighters

Fiona Johnston
Insurance Manager

Southwest Gas Corporation

"Ventiv's project team and customer service are great. They were very easy to work with when implementing their claim system and made sure we felt comfortable and ready to run on our own."

Richard Crane
Sr. Business Analyst

The Mosaic Company

“Mosaic's global exposure data management project, supported by Ventiv's exposure solution, has enabled us to sharpen our focus on the core of risk management: the timely identification of all risks and exposures; proper understanding and assessment of them; and the effective response to them by employees at all levels.” READ FULL CASE STUDY →

The Mosaic Company

Michael R. Bishop
Insurance Manager

AkzoNobel

“Ventiv's RMIS gives us instant access to all the claims and financial information we need to be able to inform corporate and business units about where they are on certain claims, and inform the business of our overall claims position and how we are handling and avoiding duplication.” READ FULL CASE STUDY →

AkzoNobel

Mark Heligers
Director of Insurance

Uniting Church Australia

“Information and data, providing it’s complete and accurate, is absolutely the lifeblood of making those decisions. You can’t make decisions in terms of risk transfer, strategy and service provider unless you have that information.” READ FULL CASE STUDY →

Uniting Church Australia

Christian Mathis
Risk & Insurance Manager

California Fair Services Authority

"Ventiv has been PIVOTAL in assisting CFSA transition to a paperless environment, something I have been trying to do since I joined in the agency in 2016."

Mechell Parrish
Claims Examiner/System Administrator

Imperial Brands

“I think of the system as a vehicle – a means for getting us efficiently from A to B – and we simply had to pass the steering wheel to Willis and asked them to do the driving. I sit in the back, giving instructions every now and again. We believe that our investment in the vehicle is worthwhile; we could not achieve the same results without an excessive amount of manual effort and time on the part of us and Willis.” READ FULL CASE STUDY →

Imperial Brands

Giles Shepherd
Insurance Manager

Louisiana Homebuilders

"We took claims in house from a TPA 13 years ago and chose this claims system. It has allowed us to perform all the functions the TPA did that are necessary for a claims dept. to be successful, but we now have control of every facet of the dept. We can make decisions on various functions, rules, etc. for the way we want to do business and how we see the claim system itself. VS working around all the customers a TPA may work for."

Tina Morris
Claims Director

County of Riverside

"The environment has allowed us to stay compliant with all state and federal requirements without bringing in third-party systems. It has allowed us to administer the environment with less technical staff."

Monique Chaldu
Business Analyst

Saint-Gobain

“We wanted to have our own measurement criteria to measure at both an individual location level and to consolidate on a multi-axis basis.” READ FULL CASE STUDY →

Saint-Gobain

Pierre Eliot
Director of Loss Prevention

Schlumberger

“We have regained control of the process, saving valuable time and increasing the reliability, accuracy, and relevance of our data and invoicing.” READ FULL CASE STUDY →

Thierry Pelladeau
Risk & Insurance Administrator

 

"The front-end system is nice and I like the long-term vision."

Christian F
Managing Principal

British Columbia

“The Ventiv Support and Development teams are very responsive in responding to and resolving issues”

Tim Brown
Manager, Quality Assurance, Provincial Treasury ISB, Ministry of Finance

Southwest Gas Corporation

"Venitv has eliminated the need for us to do custom reporting outside of the system. All reporting is easy and only requires selecting the correct reports. This has saved us about 20 hours a month."

Richard Crane
Sr. Business Analyst

Decathalon

“Our focus is on continuous improvement, and Ventiv makes it possible for us to overhaul many of our processes for greater efficiency. We are evolving on a regular basis, and the team at Ventiv responds quickly to our requests for modifications and upgrades that we submit several times a year. They also introduce us to new functionalities, and we’re anticipating several new upgrades in the near future.” READ FULL CASE STUDY →

Decathalon

Christophe Molina
Group Risk Manager

County of Riverside

"Business rules and workflows have saved us significant time and allow staff to be more consistent with the information they put into the environment. The correspondence feature makes it easy for staff to produce letters to claimants and vendors with consistency. The document image features have allowed us to be paperless since 2009, and it easily allowed staff to administer claims when the pandemic hit."

Monique Chaldu
Business Analyst

Logo

“Ventiv had to adapt quickly by undergoing a major change at the end of 2019. This challenge was met within a tight timeframe, thanks to the flexibility of the tool and the mobilisation of the Ventiv team.” READ FULL CASE STUDY →

Frédéric Demeilliez
Head of the Risk and Insurance Department

U of Colorado

“When I crunched the numbers and what we were paying for on-premises hosting, moving to RIScloud was basically a wash. We now have a monthly cost, but I’m able to absorb that. And if you factor in the cost of an in-house network administrator to support Ventiv Claims, then Ventiv hosting is much less expensive.” READ FULL CASE STUDY →

U of Colorado

Teena Shepperson-Turner
Director of Claims Administration

California Fair Services Authority

"Love the fact that aspects of our daily tasks are streamlined and can be completed in one central location from claims management, to reporting, policy renewals, and payment processing."

Mechell Parrish
Claims Examiner/System Administrator

Textron

“It saves us a huge amount of time discussing things or looking into things that we don’t need to. In the past, we’d spend a lot of time with our vendors and with our operations looking at reports or past metrics and analyzing them to death.” READ FULL CASE STUDY →

Textron

Dan Shaughnessy
Director of Disability, Wellness & Loss Prevention

HPIC

“By having our policy and claims management in a single system, we can pull the data we need to report back to our members and our board.” READ FULL CASE STUDY →

HPIC

Katherine Cooley
Insurance Business Analyst

Takeda

“Ventiv’s risk management technology has enabled Takeda to create a first-of-its-kind platform to issue insurance certificates for clinical trials. With automation, the system significantly speeds up the process of issuing certificates, freeing up valuable resources and greatly improving the end-user experience” READ FULL CASE STUDY →

Pam Joshi
Global Insurance and Risk Management

Keenan

“We saw more and more features and efficiencies with iVOS that would help us reach the sophistication we wanted. The ability to attach documents to our claim records, with sticky notes, was key for us to eventually becoming paperless.”

Paul Volkman
Chief Information Officer

County of Riverside

"The online training is comprehensive and very helpful. The system is so configurable so the training does a good job of reviewing the possibilities within the system. There are some features that do not have training and it would be more helpful to have training on all features within the system. It would also be helpful to have more training on some of the more complex items in the system to help administrators."

Monique Chaldu
Business Analyst

Travelopia

“Right away, we liked what we heard about Digital. We liked how it would make it simpler to record incidents, which is important because of Travelopia’s structure of some 50 independently operating brands.” READ FULL CASE STUDY →

Lynn Barrett
Insurance Executive

Dignity Health

“I have 25 staff members who use iVOS in the HPL program. It continues to be a valuable tool, which allows us to achieve greater efficiency in our claim operations and a higher level of productivity among staff. We’ve made progress toward achieving a more paperless process, and as we deal with a greater level of risk, iVOS provides the capabilities to analyze and reduce these exposures into the future.”

Hillery Trippe
Vice President of Risk Services

Louisiana Homebuilders

"I feel we have the freedom to 'fine tune" the system with many options that each user can change to their liking. I think the learning curve on it is very easy."

Tina Morris
Claims Director

British Columbia

“[The Ventiv project management team] were organized, meetings were short and concise, they had a plan, kept it updated and were really great to work with. The people were awesome.”

Tim Brown
Manager, Quality Assurance, Provincial Treasury ISB, Ministry of Finance

Abertis

“We are more self-sufficient in terms of monitoring and understanding claims. The unification into a single system makes it much easier to manage all of our information.”

Abertis

Cristina Alonso de Pablo
Head of the Corporate Insurance Unit at Abertis

NC League of Municipalities

"They keep us informed and compliant with changes within the system. Built-in functions for reserving, correspondence & payments are easy to use and easy to track. Bill review process is much better within the system."

Cyndi Smith
Workers Compensation Claims Manager

California Fair Services Authority

"The Ventiv team is always ready to assist in solving complex issues in a very timely manner."

Mechell Parrish
Claims Examiner/System Administrator

"Ventiv Claims is our Claims Management System for all of our Workers' Compensation programs both internal and external. The entire program uses Ventiv Claims System. Ventiv Claims allows us to manage our Workers' Compensation claims effectively and efficiently. Ventiv Claims allowed us to combine 3 systems into one platform for claims management."

Director in Human Resources
Government Administration Company