Claims organizations are busier than ever, with an ever-increasing volume of requests to manage while meeting evolving customer expectations. To provide exceptional service, claims departments must achieve a holistic view of their employees’ unique needs.
Establishing a comprehensive view of risk and claims data can be difficult, especially when information is often siloed in different systems and departments. By adopting a fully integrated risk and claims management system, claims organizations can improve accessibility to data and provide more personalized customer service.
How the County of Los Angeles Achieves a Holistic View of the Employee
A true testament to embracing a unified approach to risk and claims management is the County of Los Angeles. With a workforce of approximately 100,000 employees working in 35 different departments, the County has highly complex requirements for operations and claims management. Processing an average of $400M in workers’ compensation claims each year, the County leverages technology to centralize services, respond to risk globally, and prioritize the employee experience.
Rather than using disparate software systems across departments, the County now has a single platform for risk management, claims administration, disability and leave management, loss prevention, corrective action plans, and legal case management. In addition to transforming their approach to risk and claims management with technology, achieving a holistic view of the employee was especially important to the County.
By putting the employee first, the County has truly set a new standard for public entities and claims organizations with a responsive, innovative, and customer-focused solution. With a fully integrated system for risk and claims data, the County is uniquely positioned to understand their employees’ individual scenarios and address their specific needs promptly.
5 Key Outcomes of an Integrated Risk and Claims Management System
Organizations that embrace a unified approach to risk and claims management can establish a holistic view of their employees and achieve these key outcomes:
With a single platform for risk and claims management, organizations can achieve a much more holistic perspective of all their employees, making it possible to provide more personalized and prompt services. Risk and claims managers can also spend less time on manual tasks and devote more resources to improving claim outcomes. Employees can easily view their claims, payments, and leaves, thus significantly reducing inquiries to already busy departments and vendors. All of these factors work together to foster collaboration, improve efficiency, and benefit the organization as a whole.
Next Steps
To learn more about how your organization can benefit from a single solution for risk management, claims administration, disability and leave management, corrective action plans, legal case management, and more, check out the success story for the County of Los Angeles.