Implementation success story: on time, under budget, and pleasant
Implementation began in early 2019 and was completed at the end of 2019. Deploying a mission-critical software system is a major undertaking, and HPIC reports the highest satisfaction with the Ventiv team’s work, support, and optimism.
Ms. Cooley says, “We ended development with another vendor prior to releasing the request for proposals that led to HPIC selecting Ventiv. After experiencing a failure, with years of hard work and complications, it was difficult to think of starting the process over again. However, I have to say that working with the Ventiv team has made this process so much more enjoyable than I could have imagined. Of course, it was still challenging pushing for the short timeline for go-live while having to perform our everyday jobs. However, the Ventiv team was right there to work with us to ensure we met our implementation goal. Overall, I have greatly enjoyed the experience.”
One of the key ways Ventiv adds value to its risk management software is the expertise and industry experience the Ventiv team brings to the table. HPIC benefitted from this domain knowledge during implementation and continues to do so now that the system is in production.
According to Ms. Cooley: “Having the Ventiv team’s guidance was such a great benefit for HPIC. During the deployment we were also reviewing our internal processes and procedures. We wanted to ensure we were implementing best practices while maintaining an efficient business process. There were many times we turned to Ventiv to ask what other Ventiv clients in our line of work were doing; access to best practices is something we really appreciated about working with the Ventiv team.”
Having experienced a failed implementation, Ms. Cooley and HPIC leadership are acutely aware of the benefits of a deployment that is successful, on time, and under budget. The Ventiv team established open communication and provided transparency throughout the entire process. Ventiv’s approach not only reassured HPIC of a successful implementation, but also improved morale among employees who were discouraged by the shortcomings of the prior project.
According to Ms. Cooley, “An on-time, under-budget implementation is so important. Going into the Ventiv deployment, we knew that the longer the implementation took, the longer we would have had to pay for the system we were using to keep our business functioning during the process. We knew that any additional expenses, including additional budget items, would diminish our returns. And we wanted to get additional features to our members as soon as possible. Thanks to the Ventiv team’s high level of competence, professionalism, communication skills, and clear documentation, we were able to achieve a very ambitious implementation timeline, reaching production within nine months from project start. It was an amazing experience working with the true professionals on the Ventiv team.”