We spoke with Chapin about Tribal First’s plans going forward. Their team, she said, was very much looking forward to the new features available now.
“I’m personally most excited about the ability for users to create reports on the fly and add different fields,” says Chapin. “The fact that they will be able to go in and manage this for themselves will free up my time and give me the opportunity to work on other projects.”
Chapin describes further plans to set up dashboards for clients: “It’s a huge thing to be able to provide our clients. They always ask about different types of reports and graphs. Everybody wants to see stuff in color. I think it’s something that they will definitely benefit from a lot, especially for their own internal meetings.”
In addition to expanding their use of Ventiv Claims, Chapin also described her team’s interest in exploring the use of Ventiv IRM.
“As we’ve gotten more information on Ventiv IRM (formerly called RiskConsole Advance) in the last few months, our claims adjusters have recognized that it might be a very useful solution for our clients who are risk managers,” Chapin explains. “We could restructure our users and move some of them over to Ventiv IRM. It would be a big change from the way we’ve always done things, but I think it’s good to shake it up, especially when there’s all this great new technology to take advantage of.”
Finally, on their relationship working with Ventiv going forward, Chapin offers her thoughts: “Provided Ventiv maintains the same commitment to customer service and growing the technology, we will be on board. It’s nice to be able to say, even though there’s challenges, as there is with any piece of software, it has been a very nice working relationship and it continues to get better.”