At Knauf, insurance specialists lay the foundation - and Ventiv supplies the tools.

With such complex operations and insurance requirements, Knauf was faced with data silos and limitations with their previous software solution. The insurance team relied on various databases to collect claims, premiums, property values, and other relevant information to make informed decisions.

Knauf set out to find an integrated risk management system to bring together data from several different sources into a single platform. In early 2021, the team began the implementation process with Ventiv IRM to connect risk activities across the business. The Knauf risk and insurance team now uses Ventiv IRM on a daily basis, and their processes have become much more efficient.

The Knauf Insurance team is committed to implementing digital solutions and optimizing work processes They have refined protocols for entering data in the system and expedited data imports with APIs. Most notably, Ventiv worked with the Knauf risk and insurance team to connect Ventiv IRM with the platform of an international insurer. With this API, the Knauf team can automate the transport of data and reduce manual entry.

But even where manual data entry is still needed, there is a solution to make life easier. Ventiv Digital is a fully customizable data entry tool that can be used on both, desktop computers and mobile devices. Among other things, it helps with property value collection and risk assessment. Data captured with Ventiv Digital flows seamlessly into Ventiv IRM for analysis and reporting. This allows the insurance team to quickly and accurately take appropriate action and share results with management or other departments.

Faster answers and data insights

Thanks to Ventiv IRM, the Knauf risk and insurance team can now access and provide data much faster to all key stakeholders. The team is better than ever at identifying gaps in coverage for complex policies and closing them ahead of time. Detailed queries which once took much longer are now carried out in seconds.

Improved interdepartmental communication

Merging data from different systems has also had an impact on the corporate culture at Knauf. By implementing global processes, the company has also adopted a more centralized view while improving communication across departments and regions. The insurance team is uniquely positioned as being responsible for the whole of Knauf. They can share best practices across the world and foster greater interdepartmental collaboration.

Much like Ventiv, Knauf is always looking forward to what’s next. The risk and insurance team is enthusiastic about continuing their journey to embrace digital solutions and harness the potential of their data to provide optimal outcomes for their customers, partners, and colleagues with Ventiv alongside.