When it comes to documenting the patient experience and soliciting feedback, just collecting compliments and complaints isn’t enough. With Ventiv Patient Safety, healthcare organizations can break down departmental silos and bring data together to identify trends and opportunities for an improved patient experience. And based on criteria established by the organization, patient relation managers and risk managers can be made aware of certain complaints and incorporate that information with event data to make positive changes for patients.
Ventiv Analytics gives organizations the ability to learn from patient experience data. Benchmark internal patient satisfaction data against third-party data, including HCAHPS. You can also analyze patient-satisfaction data in relation to your organization’s event data, which opens the door to additional patient safety improvements.
At many healthcare organizations, the risk-rating matrix and risk register are important methods for identifying risks that are likely to occur; however, manually performing a risk assessment and developing a risk register is often laborious and inefficient. With Ventiv Patient Safety’s risk matrix and register capabilities, it’s fast and efficient to track, score, and prioritize risks.
With Ventiv Patient Safety, the data collected in the root cause analysis and action planning process is available for the risk matrix and register process. You’re ready to score the risks and determine the likelihood and impact of those potential future events. Ventiv Patient Safety gives you the tools you need to focus on higher-risk events and determine the appropriate course of action.